RUI'AN HEALTHJOY BEIJING

1.Are you a direct provider or a middleman/agent?

We are a direct, official medical concierge company based in Beijing, China.

We work directly with international patients - no agents, no brokers, no third parties between you and our team, and no extra layers of fees.

When you message us via our website, you reach our in-house patient management team directly.

2.Why should I contact you directly instead of using a local agent?

Lower overall cost: No agent commissions or extra markups

Faster response: Direct communication with our Beijing team

More accurate information: Direct hospital quotes & real treatment plans

Full transparency: No hidden fees or unclear terms

Better control: You deal directly with the team managing your case in China

4.Is the initial consultation really free?

Yes.

Initial case evaluation, medical review, treatment suggestions, and Primary hospital quotation are completely free for direct patients.

We do not charge you just to answer questions or provide a medical assessment.

No Agents · No Middlemen · Direct Medical Concierge in China

3.What do I need to prepare to contact you directly?

To start your case quickly, prepare:

• Full medical reports & latest test results

• Diagnosis from your local doctor

• Age, gender, and basic health condition

• Preferred treatment city (e.g., Beijing, Shanghai, Guangzhou)

• Your questions and expectations

You can send these directly through our website form or email.

5.How do I send my medical records to you directly?

You can submit them securely:

• Via our website’s direct contact form

• By email to our official patient support email

• Through WhatsApp / WeChat （if provided）

All files are kept 100% confidential.

6.Can you send me a hospital quote directly, without an agent?

Yes.

After reviewing your medical reports, we will provide:

• Official, direct quotation from the hospital

• Treatment plan outline

• Estimated length of stay

• Total medical cost breakdown

This is sent directly to you — no agent involved.

7.Do you help with medical visa if I apply directly?

Yes - we support direct patients with full visa assistance:

· Official medical visa invitation letter

· Visa application guidance

· Documents required by the Chinese Embassy/Consulate

We send all visa documents directly to your email.

8.Do you provide interpreters if I come directly?

Yes.

For direct international patients, we provide:

• Professional medical interpreters (English & other languages)

• On-site support during hospital visits, exams, and treatment

• Full communication between you and your doctor

No agent needed — we arrange everything directly.

9.Can I choose my hospital and doctor directly?

Yes.

Based on your condition, we recommend top hospitals and specialists in Beijing/China and you can choose which you prefer.

We only connect you with trusted, accredited, top-tier hospitals.

10.Do I pay you or the hospital directly?

• Medical fees: You can pay directly to the hospital or can pay to our company account (as per official CONTRACT)

• Our service fee: Paid directly to us for concierge & support at company account.

All costs are clear, written, and transparent — no hidden charges.

11.Can I communicate directly with my doctor in China?

Yes.

With our interpreter support, you can:

• Have direct online/ offline consultations with your specialist

• Ask questions directly

• Understand your diagnosis and treatment clearly

We facilitate the communication — we do not control or filter it unreasonably.

12.How long does it take to get a reply when I contact you directly?

We respond to all direct patient inquiries from our website within:

• 24 hours on working days

• Often much faster （within a few hours）

You will be assigned a dedicated patient coordinator who manages your case from start to finish.

13.Can my family come with me if I book directly?

Yes.

We fully support accompanying family members:

• Accommodation arrangement

• Airport pickup & local transportation

• Meals & daily support

• Interpretation for companions

Everything is arranged directly for you and your family.

14.Is my personal & medical information safe when sent directly?

Absolutely.

All information you send directly to us is:

• Strictly confidential

• Used only for your medical arrangement

• Never shared with third parties or agents

• Protected under privacy regulations

15.How do I start treatment directly with you?

Simple 5-step direct process:

1. Submit your medical records via our website

2. Free case review & treatment suggestions

3. Receive hospital quote & plan directly from us

4. Confirm arrangement & apply for visa

5. Travel to China & receive full support

16.What makes RUI'AN HEALTHJOY BEIJING different for direct patients?

• Direct, no-agent service

• China- based team with real hospital connections

• Transparent cost & full control for you

• Dedicated coordinator for your case only

• True end-to-end support from your first message to full recovery

If you have more questions, feel free to contact us